XV. Campus Resources

African American Resource and Cultural Center (AARCC)

The African-American Resource and Cultural Center (AARCC) develops and fosters cocurricular initiatives that promote academic success, leadership training, and student development. The AARCC was established in 1990-91 by UCSC alumna and Founding Director Sister Paula L. Powell, ’89. The AARCC’s primary mission has been to serve as a key resource to acclimate students to general campus life and academic culture. In addition, the program provides advocacy and support in helping promote student development, academic progress, and achievement of students’ educational goals. AARCC works closely with a variety of campus units to enhance the recruitment and matriculation of the Center’s populations.

The AARCC welcomes volunteers, mentors, and student interns to participate in the center’s educational and cultural initiatives. The AARCC works closely with various student organizations in order to establish viable support networks — both academic and social — for our students. Organizations currently affiliated, supported, or established by the AARCC include African/Black Student Alliance, (A/BSA), the National Society of Black Engineers (NSBE), African-American Theater Arts Troupe, UCSC Rainbow Theater, African/Black Voice, Black Sisterhood United, Black Men’s Alliance, Alpha Kappa Alpha Sorority, Inc., Alpha Phi Alpha Fraternity, Inc., Delta Sigma Theta Sorority, Inc., Umoja Mentoring Program — Big Brother/Big Sister, UCSC Gospel Choir, African-American Recognition Ceremony, Destination Higher Education, Black Graduate Student Network, Queers of Color, E2-Engaging Education, Student Union Assembly, Charles Hamilton Houston Pre-Law Society, African-American Studies Institute, and the NAACP.

The AARCC works collaboratively with others on campus and in the surrounding community to enhance cultural and ethnic diversity initiatives on the UCSC campus. The AARCC publication Sankofa Chronicle is always open to submissions from the community. The center is located on the third floor of the Bay Tree Building and is open Monday through Friday 10 a.m.–5 p.m. For more information, call 459-3207; fax 459-2469; e-mail african@ucsc.edu; or consult AARCC’s web site at http://aarcc.ucsc.edu/.

American Indian Resource Center

The American Indian Resource Center serves as a resource for Native American students as well as other students. The center provides assistance to students seeking help with school and other issues and has a primary mission of developing a connection between the university and tribal communities.

The Center was responsible for the renaming of Conference Rooms A, B, C, & D in the Bay Tree Building to acknowledge the indigenous tribes of the area and the rooms were renamed: Amah Mutsun, Esselen Nation, Muwekma Ohlone, Cervantes and Velasquez, who were the last two fluent speakers of the Mutsun Language.

The Center is re-developing its high school outreach program titled R.E.A.C.H. and the American Indian Peer Mentoring Initiative “Full Circle.”

The Center has proposed a course titled “Native Americans and the Vietnam War: An Oral History,” which has yet to be approved.

The office is located on the third floor of the Bay Tree Building. For more information, call 459-2881, or visit our web site at http://airc.ucsc.edu/

Asian American / Pacific Islander Resource Center (AA/PIRC)

The Asian American/Pacific Islander Resource Center (AA/PIRC) provides and enhances opportunities for education and dialogue on issues affecting Asian Americans and Pacific Islanders, as well as opportunities for leadership development and community building. AA/PIRC aims to address students’ multiple and diverse academic, social, cultural, and other co-curricular needs through programs and services. Programs include Asian American/Pacific Islander Heritage Month, Year End Ceremony for graduating seniors, leadership skills workshops, graduate school panels, and community receptions. AA/PIRC events also highlight writers, performance artists, scholars, and community leaders. Through AA/PIRC, students benefit from networking with individuals and resources such as alumni, faculty and staff, off-campus community-based organizations, and on-campus student organizations.

AA/PIRC is located on the third floor of the Bay Tree Building with the African American, American Indian, and Chicano Latino Resource Centers. Add your e-mail address to AA/PIRC’s listserv to receive announcements on leadership, scholarship, internship opportunities, events, and community news. For more information, call 459-5349; e-mail aapirc@ucsc.edu, or visit  https://aapirc.ucsc.edu/

Bay Tree Bookstore

The Bay Tree Bookstore serves as UCSC’s convenient, affordable, on-campus retail resource for students, faculty, and staff. It is located in the center of campus, at the intersection of Hagar and Steinhart, in the Quarry Plaza. The Bookstore carries new course books as well as the area’s largest selection of money-saving used textbooks, a wide variety of supplies, general-interest paperbacks and reference books, and many other items such as backpacks, apparel, computer supplies, posters, greeting cards, and, of course, the world-famous banana slug mascot items. Services include special ordering of books, facsimile (FAX) transmission, class rings, academic regalia, and limited check cashing ($20 maximum, with student ID).

Hours are Monday–Friday, 8:30 a.m.–5:30 p.m., and Saturday, 10 a.m.–4 p.m., except academic and administrative holidays. There are extended hours during quarter openings. Course book information: 459-4216; general information: 459-4544.

The Bay Tree Bookstore is online at slugstore.ucsc.edu. Be sure to “bookmark” us!

The Express Store

Located directly next to the Bay Tree Bookstore, the Express Store offers a wide selection of
convenience items including candy and snacks, soft drinks and beverages, coffee, muffins, sandwiches, health and beauty products, frozen food products, and more. Hours are Monday–Friday 7:30 a.m.–6:30 p.m. and Saturday 10 a.m.–4 p.m.

Campus Calendar

The Campus Calendar (events.ucsc.edu) is a web-based listing of events sponsored or presented by administrative units, the colleges, and student organizations. Managed by the University Events Office, the Campus Calendar provides a broad range of event information and advertising—a resource both for individual students and for student organizations planning an event. Information from the Campus Calendar is used to generate the weekly “This Week at UC Santa Cruz” flyers distributed and posted across campus, the weekly event announcements on KZSC, and a weekly “Coming Up at UC Santa Cruz” ad in the Good Times newspaper. Student organizations submit event information via Student Organization Advising and Resources (SOAR). For more information about the Campus Calendar, please call 459-5390; or e-mail calendar@ucsc.edu.

Career Center

The Career Center provides comprehensive career services to current students and alumni. It is a one-stop resource providing a meaningful link between education and the world of work. From part-time employment and internships to graduate school or professional employment and special events, such as the Multicultural Career Conference and the Student Employment Recognitions Awards Ceremony, the center is here to guide students to career success. Services include career advising, part-time jobs, internships, career positions, on-campus interviews, resource library, computer laboratory and databases, graduate school services, workshops, and special events.

The Career Center is located in the Bay Tree Building, Room 305, 459-4420. Visit the center early in your academic career, and pick up your copy of the Career Guide for UC Santa Cruz Students, or visit our web site at http://careers.ucsc.edu/.

Cashier's Office

Cashier's Office location: 102 Hahn Student Services.
Telephone: 831-459-2278.
Window Hours: 9:00 am - 4:00 pm, Monday - Friday.

UCSC accepts cash, checks, Western Union, or Moneygram. Use of banking "online bill payment" services may delay payment of your account and may result in late fees or enrollment consequences. At this time we do not accept credit cards for payment of your university bill. Do not send cash through the mail.

Please make checks payable to "UC Regents."

All student fees and fines can be paid in person, by mail, or through the 24-hour depository, located outside the north entrance of the building. Deposits after 3:00 PM will not be posted until the next day.

Some petitions require fees. These must be filed during window hours. Do not place petition forms in the depository.

Check Cashing

Check cashing is available at the Cashier's Office and at the Bay Tree Bookstore for students, faculty, and staff with valid university ID. At the Cashier's Office, the check cashing limit is $25.00 per day with a charge of twenty-five cents per check. At the Bay Tree Bookstore, the limit is $10.00, and there is no check cashing charge.

A valid student ID, picture ID, or driver's license number and a local or home telephone number are required to utilize check cashing privileges at both the Cashier's Office and Bay Tree Bookstore.

Returned Checks
When appropriate, a check returned to the bank will be automatically run through the endorser's bank account twice. Returned checks will be subject to a returned check fee of $25 for the first check and $35 for each subsequent returned check in addition to any applicable late fees.

Suspension or Cancellation of Privileges
An outstanding returned check will suspend campus check cashing privileges until redeemed. Four returned checks will suspend check cashing privileges for the balance of the quarter and place holds on future enrollment.

A student's enrollment may be subject to cancellation if returned registration payment are not redeemed within 10 calendar days of notification.

Redemption of Returned Checks
Returned checks must be redeemed with cash, certified funds, or money orders. The returned check charge and late fees must be paid before check cashing privileges are reinstated.

Returned checks not redeemed within 30 days may be subject to legal action in accordance with California statutes.

Chicano Latino Resource Center

Chicano Latino Resource Center
The Chicano Latino Student Life Resource Center, El Centro, offers programs and activities to enhance your academic success, intellectual growth, research skills, leadership development, opportunities for community service, and preparation for graduate school. Examples of programs offered through the center include workshops, the Chicana Latina Pipeline Project, and community service internships.

El Centro is located on the third floor of the Bay Tree Bookstore building and is open daily 9 a.m.–5 p.m. Please feel free to stop by to find out more about the programs and activities or for consultation. Look for the Ethnic Resource Centers sign. For more information or to make an appointment, please contact Rosalee Cabrera, 459-5608; or e-mail cab@ucsc.edu. Visit the Chicano Latino Resource Center website.

Childcare Services

Four child care programs are offered on campus. Enrollment is limited; early application is encouraged as most programs have waiting lists.

All Child Care Services programs reflect the belief that the best child care occurs in a nurturing, homelike environment that is safe and developmentally appropriate. The curriculum emphasizes play as a learning process and provides environments that are rich and challenging. All programs serve student, faculty, and staff families and operate year-round 7:30 a.m.–5:30 p.m., offering full- and part-time care. Programs observe all campus closures. Approximately two-thirds of the spaces are for students and one-third for faculty and staff. Priority is given to low-income students who qualify for California Department of Education subsidies (free or sliding scale); fee-for-service spaces at a reduced rate may be available to student parents whose income exceeds CDE requirements.

The Infant Toddler Program, located at Family Student Housing, provides care for children ages 3 to 36 months. As in all of the UCSC programs, each child and family have a primary caregiver. The relationship that is built among this teacher, the child, and the family is the foundation for quality care and education. The partnership between teacher and family supports the growth of each individual child and builds a support for family members in the important job of raising children.

The Granary Child Development Center, located at the main entrance of campus, is also operated by Child Care and Early Education Services. The center provides a program for children ages 2 through 4 years. Children and their families enjoy the very homelike environment at the Granary.

The Children’s Center, also located at Family Student Housing, provides care for pre-kindergarten children. This program, designed for children who are going to kindergarten the following year, supports children’s developing independence and curiosity. Teachers and families work together to support each child on his or her individual path to school readiness.

The School-Age Program, located at Family Student Housing, upholds the philosophy that safe, supportive, nurturing care for school-age children is not a privilege or an extra-curricular activity but is important for the development of healthy, self-confident, socially competent children. The program provides a homelike environment that allows children to be themselves and form healthy attachments with adults. The school-age program offers after school and vacation care for children in kindergarten through 12 years of age. There is not only a reduced rate for students, but also an additional subsidy for Family Student Housing Residents.

Further information is available on the Child Care and Early Education web site at http://childcare.ucsc.edu/index.html, from the Child Care and Early Education Office at Family Student Housing, by phone at 459-2967, or by e-mail at childcareservices@ucsc.edu.

Computing Facilities and Resources

UC Santa Cruz is rapidly expanding its computing environment. We want you to be aware of computing facilities and services so that you can take full advantage of the campus computing resources. Here are the key points:

Students are expected to communicate via e-mail using a UC Santa Cruz Identity called CruzID, which is your e-mail address and account as well as electronic login and password to many services, such as the network, computing labs, portal, and other services. Your CruzID is assigned when you enroll for classes, before you come to campus in the fall quarter. There is no cost for your CruzID.

UC Santa Cruz has a wireless network called CruzNet, with coverage in most student areas of campus. This means that if you have a laptop computer with a wireless network card, you’ll be able to sit down with a group of classmates in a serene setting among the redwoods, at a cafe or library to do your homework, and still have network access. Because of the wireless access, we highly recommend that you purchase a laptop or notebook computer. We have included minimum specifications below.

The campus offers a high-speed residential data network called ResNet to all students living in university residential areas. The service cost is included in the housing fees. There are no additional fees for students who live in university residential areas to use the service, which includes technical support (by phone, or room visits when necessary) provided by Information Technology Services staff.

If you don’t own a computer, or would like to work on homework assignments that require specialized software, there are 12 Instructional Computing labs across the campus. Each lab is open to all students.

Information Technology Services (ITS)
ITS provides computing, network, telecommunication, media services, and instructional technology

services to the campus. Central computing facilities provide universal services such as electronic mail, web, and file services. See its.ucsc.edu. ITS operates the UC Santa Cruz campus network, which interconnects personal computers, workstations, workgroup LANs, instructional computing labs, central computing facilities, and computer-equipped classrooms with each other, on-campus resources, and the Internet. In addition, a wireless access service called CruzNet is available to mobile users at some 200 locations. See cruznet.ucsc.edu for more information. On-campus network resources include academic, library, and administrative computing, database and information servers.

PC or Mac?
The campus community embraces both PCs and Macs, and in some circles, Unix-based Sun Solaris and
Linux are popular. The Humanities Division and the Arts Division both are heavily Mac-oriented. The Social Sciences Division and the Physical and Biological Sciences Division use both Macs and PCs. The School of Engineering is primarily PC/Windows and PC/Linux (as well as Sun Solaris), and there is an emerging interest in Macintosh with the Unix-based OSX environment.

If you are purchasing a PC, we recommend you purchase a laptop including a Pentium processor with a minimum 1.5GHz or equivalent microprocessor, 512MB or more of RAM, and a minimum 30GB hard drive. Please include a CD writer to use for backing up files. In general if you are purchasing a PC computer (and are not interested in repairing a computer yourself) we recommend that you purchase a computer manufactured by a major vendor such as Dell, which is highly rated for reliability and service. For software
on a PC, we recommend Microsoft Windows XP, with Microsoft Office, which includes Microsoft Word. Most faculty are accustomed to receiving student papers in Microsoft Word files.

If you are purchasing a Macintosh, a minimum of 1.2GHz processor is recommended. We recommend 512MB or more of RAM, and a minimum 30GB hard drive, running Mac OSX. All new Mac PowerBooks are recommended.

CruzNet is designed for use with wireless network cards that are Wi-Fi compliant, IEEE 802.11b. WPA (Wi-Fi protected access) security is desirable but not required at present. The UCSC Bookstore maintains a stock of recommended wireless network cards.

Note: cordless 2.4Ghz phones can interfere with the wireless network, so if you intend to bring a cordless phone to campus please obtain one that operates at 900 MHz instead.

For more recommendations on computer hardware and software please visit the ResNet web site at resnet.ucsc.edu. If you are not purchasing a new computer but bringing your own computer, please have at least 256MB memory, and Microsoft XP operating system. ResNet’s minimum computer standards are posted at resnet.ucsc.edu/newstudents.

Your UC Santa Cruz Identity (CruzID) Account is Pre-assigned
Your CruzID is your UCSC account for e-mail. Faculty and other campus representatives will send e-mail about classes, important reminders, and information about student services to this account. For example, your UCSC address (youraccount@ucsc.edu) shows up on e-mail lists that faculty use for classes. In addition to e-mail, this same UCSC account gives you access to the campus Instructional Computing Labs, dial-up network access from off-campus, and the central Unix timeshare systems. Every UC Santa Cruz student is assigned a UCSC Identity account upon enrollment. You can activate your pre-assigned CruzID through the Student Portal at my.ucsc.edu.

Students are expected to monitor their CruzID for important e-mail messages from faculty, staff, and other students.

The university provides CruzMail, a web-based e-mail client, as well as anti-virus software to keep your machine virus-free. The university also has 12 computer labs located at most of the colleges and a number of academic buildings.

Computing Facilities and Policies
Campus academic divisions may also provide computing facilities and services to serve their specific
disciplines. There may be additional rules or policies associated with these discipline-specific services and facilities. Please contact your department assistants for more information on divisional resources.

Because the Internet is a dynamic environment, you should be aware of the following:

Students using UC Santa Cruz computing facilities and services must comply with the University of California state and federal policies and laws referenced at security.ucsc.edu/policies.shtml. While that web page lists many of the university policies, it is in no way meant as an exhaustive and complete list. New regulations and policies and procedures are constantly evolving. Laws, policies, or other regulations on aspects not specific to networks or computing may also apply, e.g., student conduct, personnel policy or contract, sexual harassment laws, chain letter laws, or other regulations.

Web pages at UC Santa Cruz (and beyond) are expanding and changing rapidly. Please send questions regarding any information found on the web to the web page author listed at the bottom of each web page.

Please send questions or concerns about electronic abuses or harassment via e-mail to abuse@ucsc.edu.

Network and Phones for Students Living on Campus
ITS Telecommunications partners with Colleges and University Housing Services to provide in-room
Internet access (called ResNet) and a university-owned and operated telephone system. Network services are available to undergraduate and graduate students living in university housing (except for the Camper Park). For assistance with network connections, students can contact ResNet at resnet@ucsc.edu or call 459-4NET. Please check the web site at resnet.ucsc.edu for more information.

Local telephone service is provided in every student room (except for the Camper Park and Family
Student Housing). Students must use calling cards to place long distance calls. Call 459-3865 or e-mail scs@ucsc.edu for more information on phone services.

Modem Access for Students off Campus
If you want to connect from off-campus, you can connect via a university modem pool at no charge, but
with limited connection hours per week. See its.ucsc.edu/services/hardware/modems.php for more information on this topic and information on configuring your computer software for these options.

Computing Labs for Drop-in Use and Academic Classes
Instructional Computing manages 12 computer labs throughout the campus. These include the Digital
Media Lab for students in the arts, social sciences buildings, and the Solaris Unix labs for students in the sciences and engineering. The 12 labs have more than 360 computers available for students to use, including PCs, Macs, and Sun workstations. There is a wireless laptop lab at the Academic Resources Center where you can check out an Apple laptop and have a network connection while sitting in the meadow overlooking the ocean; see ic.ucsc.edu/labs/labdescriptions/arc/ for more information. Wireless access is available in most labs.

The computing labs are used like classrooms; they can be reserved by faculty or teaching assistants for instruction. When not reserved for instruction, the labs are available to students on a walk-in basis. Even if they are not teaching in the labs, many faculty request academic software to be installed in the labs so that their students can complete homework assignments. Every IC lab is open to every student, no matter what his or her major.

Technical training is available for students in the computer labs. In addition, faculty or teaching assistants can request Instructional Computing staff to conduct training sessions as part of an academic course. Contact Robin Ove, Faculty Instructional Technology Center manager, fitc@ucsc.edu, for more information.

More extensive lab information, including hardware and software specifications and hours of operation, is available at ic.ucsc.edu.

Academic Course Materials on the Web
The WebCT course management system is a tool to create sophisticated web-based course materials to
supplement classroom instruction, but not to replace it. WebCT uses a web browser as the interface for the course. Faculty using WebCT can incorporate a wide variety of tools in their course site such as a course calendar, student conferencing system, electronic mail, group projects with student-created web pages, and quizzes. Outside of class time, students can use WebCT to view course materials, participate in web-based class discussions, collaborate on student group projects, and take quizzes. Faculty can use WebCT to see what materials students have viewed before they arrive in class. When faculty administer pre-class quizzes on WebCT, they can see what concepts students understand before class and then tailor the lecture accordingly. Students must have established their UCSC account to be enrolled in WebCT courses. See more information about WebCT and other UCSC course web sites at ic.ucsc.edu/docs/webct and ic.ucsc.edu/courses.

Need Disability Accommodations for Computing?
If you have a disability and require adaptive or assistive technology to use lab computers, library
facilities, or other campus services, please contact the Disability Resource Center (DRC) right away so that they can coordinate services for you. Instructional Computing labs have common adaptive technologies—such as enlarged type for students with low vision and Dvorak keyboards for students with repetitive strain injuries. If you need accommodations, please call the DRC at 459-2089 (voice), or 459-4806 (TTY).

Need Computing Help?
You may find the answer to your question at ic.ucsc.edu/help.

If you need additional help with computer accounts, network access, or general computer questions, please contact the ITS Help Desk. The Help Desk is located at 54 Kerr Hall and is open Monday–Friday, 8 a.m.–5 p.m. Get help:
online at itrequest.ucsc.edu;
phone: 459-4357 (459-HELP); or
e-mail: help@ucsc.edu.

Need a Job?
Instructional Computing has about 100 student staff positions, including lab consultants, who staff labs
and assist students; technical support specialists, who maintain lab hardware and software; and web developers, who work on project teams to produce academic course sites. Please see icweb.ucsc.edu/apply/ for more information about the lab consultant and technical support specialist positions. See ic.ucsc.edu/faculty/webdev/ for information about the web developer program, and e-mail fitc@ucsc.edu if you want to apply.

The Information Resource Center hires student consultants through the UCSC Career Center. For more information, see http://careers.ucsc.edu/.

Counseling and Psychological Services

Psychological counseling services are available at each college, as well as at Family Student Housing, and at the Counseling and Psychological Services (CPS) central office located in the Cowell Student Health Center. Counseling psychologists have extensive experience in helping students clarify their sense of direction and set realistic goals by collaborating with students to resolve their personal problems. Students can meet with a counseling psychologist individually, or they can participate in one of the numerous counseling groups that are offered throughout the year. A behavioral health/stress reduction program is also available. The goal of CPS’s services and programs is to facilitate the academic and personal growth of students in the UCSC community. Personal information communicated to a counseling psychologist is confidential in accordance with state laws and the Ethical Code of the American Psychological Association. For more information, visit the web site at www2.ucsc.edu/counsel, or call 459-2628 to speak with a front office staff member.

Digital Copy Services

Digital Copy Services (DCS) offers fast, economical, and convenient full-service copying, digital file printing (both color and black and white), and finishing services tailored specifically for the students, faculty, and staff of UCSC. FAX, computer rental, and delivery services are also available.

Copyright clearance, reader production, and sales services are available to faculty through DCS’s Professor Publishing Services.

DCS is located on campus at the Quarry Plaza and is open 7:30 a.m.–10 p.m. Monday through Friday, throughout the academic year, with shorter hours during the summer. Call 459-4104 for more information about hours and services, or e-mail copy@ucsc.edu.

Disabilty Resource Center

The Disability Resource Center (DRC) assists the UCSC campus in providing equal educational access to students with disabilities, per state and federal laws. The DRC mission is to support retention and graduation of students with disabilities by collaborating with students, faculty, staff, and community resources to provide effective academic support services. The DRC also seeks to promote a non-discriminatory campus environment and encourage student development and independence.

For qualified students, the DRC authorizes a variety of academic accommodations including: notetakers, typists, scribes, readers, test accommodation authorizations, housing accommodation recommendations, sign language interpreters, alternate media (e.g. audio books), advising and support, disability van authorizations, and more. DRC representatives are also available to consult with faculty and staff.

In order to access services, students must provide specific medical documentation that meets UC guidelines (copies of these guidelines are available at the DRC office and on the DRC website). In addition to documentation, students will meet with a DRC Service Coordinator to discuss disability-related needs and determine appropriate services. For more information, view the DRC web site at http://drc.ucsc.edu/. The DRC is located in 146 Hahn Student Services Building; contact information is 459-2089 (Voice), 459-4806 (TTY), or by e-mail to drc@ucsc.edu.

Americans with Disabilities Act
The director for Student Judicial Affairs serves as the 504/ADA compliance officer for program access. Campus concerns or complaints about accommodating students with disabilities should be referred to the director at 459-4446 voice, 459-4806 TTY. An alternate officer is available if needed. Any complaints or concerns about transportation or physical access to the campus should be directed to the compliance officer for Transportation, Facilities and Computing at 459-3759. Any concerns or complaints regarding accommodating job applicants or current employees with disabilities should be directed to the ADA compliance officer for employment at 459-2349.

Fire Department

The campus fire department is located next to Crown College, on Chinquapin Road, and operates 24 hours a day, every day of the year. The fire department’s responsibilities encompass fire prevention, fire suppression, hazardous material emergency response, and emergency medical treatment. Department activities include annual inspection of campus buildings for fire hazards or other dangerous conditions; reviewing campus events to meet public safety standards; fire and life safety training for students, staff, and faculty; and inspection, testing, and maintenance of campus fire alarms and fire protection systems.

For more information regarding disaster preparedness or Standard First Aid/CPR classes, please check the web site at http://fire.ucsc.edu/; or call the fire department business office at 459-3473. For all emergencies, dial 911 from any campus phone.

Gay, Lesbian, Bi, Trans, Intersex Resource Center, Lionel Cantú

The Lionel Cantú Gay, Lesbian, Bi, Trans, Intersex (GLBTI) Resource Center provides informational, educational, and social support to students, staff, faculty, alumni, and the community on GLBTI issues. The center, located in a beautiful redwood building behind Crown and Merrill Colleges, is home to a host of exciting programs, several student organizations, and a library offering contemporary queer titles. Student art shows are exhibited in the center’s GALA Gallery. The center has a cozy lounge, computers with Internet access, videos to view, plenty of study space, and a full kitchen. Safer sex information and supplies are on hand.

Referral to campus and community resources is available by phone or in person by the center’s friendly staff. The center publishes Queer Happenings, an electronic weekly calendar of campus and community GLBTI events. Its web site features an array of resources. Several electronic listserves keep subscribers up-to-date on queer news.

The Lionel Cantú Gay, Lesbian, Bi, Trans, Intersex (GLBTI) Resource Center also welcomes and educates non-queer students and others. Center staff and students are available for GLBTI related workshops, lectures, and trainings.

In the fall quarter, the center offers several events celebrating National Coming Out Day and National GLBTI History Month. In April, the center cosponsors Queer Awareness Campaign, which features dozens of workshops and performances. In June, the center coordinates the Rainbow Ceremony for graduating students and organizes activities to celebrate Pride Month. Throughout the year, the GLBTI Resource Center is busy collaborating on multicultural events with a queer focus.

All queer, questioning, and queer-friendly folks are welcome to visit the center, which is open year-round, Monday-Friday, 10 a.m.–5 p.m. The center is staffed by Director Deb Abbott (459-4385); Tam Welch, Program Coordinator; and student coordinators, interns, and volunteers. Contact the center via its web site at http://queer.ucsc.edu/, by calling 459-2468, by e-mailing cantuglbticenter@ucsc.edu, or by faxing 459-4387.

Graduate Student Commons

The Graduate Student Commons (GSC) is a student owned building designed to enhance the graduate student community. It features many resources, such as Joe’s Pizza and Subs on the lower level, and study rooms, computers, a large study lounge with fireplace, and a balcony overlooking Quarry Plaza on the upper level. Joe’s Pizza and Subs is open to the public. The upstairs portion of the GSC is reserved for graduate student use. Anyone wishing to use the facilities there must either be a registered graduate student or be sponsored by a graduate student (for example, a graduate student teaching assistant can hold office hours in the upper level for his or her students).

The GSC is governed by a board comprised of graduate students, staff, and faculty. The board sets policy and plans special events.

The GSC is located in Quarry Plaza, in the center of campus between Classroom Unit and Cowell College, next to the Student Union. Call 459-1557 for hours or room reservations; web site: http://gradcommons.drupal.ucsc.edu/

Graphic Services

Using traditional and electronic methods, Graphic Services staff design and produce print material and web sites for UC faculty, staff, and students. Typical projects include books, brochures, catalogs, journals, annual reports, posters, banners, newsletters, résumés, charts, graphs, diagrams, technical illustrations, maps, slides, overheads, web pages, logos, and letterhead. Consultation, text editing, and scanning services are also available. Graphic Services is located in the Printing Services office in the basement of the Jack Baskin Engineering Building. Call for information: 459-4401; web site: https://www.copycenter.ucsc.edu/

Health Center

Located across from Colleges Nine and Ten, the Student Health Center provides quality health care focused on the particular needs of students. All registered students have access to the Student Health Center regardless of their insurance plan.

Our facility is staffed by board certified physicians, nurse practitioners, physician assistants, and nurses. Students are seen by appointment and in Urgent Care. In case of emergencies, either during the day or after normal operating hours, please call 911.

The Student Health Center offers routine medical appointments, urgent care, psychiatry services, nutritional counseling, health promotion programs, x-ray, and full laboratory and pharmacy services on site. For more information regarding the Health Center and its services see the web site at http://healthcenter.ucsc.edu/

Mandatory Hepatitus B Immunization
California state law mandates that all entering students under 19 years old must be immunized against
Hepatitis B. These students are required to provide the Health Center with documentation proving their compliance with this law. Those not in compliance at the beginning of the quarter may be dropped from their classes. For more information, see the web site at http://healthcenter.ucsc.edu/; or call 459-2211.

Health Insurance
To ensure that emergencies and other health care costs do not interfere with a student’s education, all
University of California students are required to carry medical insurance. A comprehensive and inexpensive program specifically designed for students is available through the university via the Graduate Student Health Insurance Plan (GSHIP). All students are automatically enrolled in UHIP and billed quarterly through their student account, unless they choose to waive this coverage by providing proof of comparable insurance by the specified deadline. For detailed information regarding insurance coverage and the waiver process, see the web site at http://healthcenter.ucsc.edu/. You may also contact the insurance office at insure@ucsc.edu, or call 459-2389.

For questions and/or more information, contact the information line at 459-2211; e-mail healthcenter@ucsc.edu; or go to http://healthcenter.ucsc.edu/

Student Health Outreach and Promotion (SHOP)
SHOP provides opportunities for students to explore and enhance their health and wellness as they
pursue their academic and personal goals. Our various programs and services offer students culturally sensitive, non-judgmental information, education, resources, and support around issues related to alcohol and other drug use, sexual health, and other related health concerns. Students can get involved with SHOP through the volunteer programs described below.

Alcohol and Other Drug (AOD) Education
SHOP coordinates alcohol and other drug education, prevention, and early intervention efforts on campus. Staff members work collaboratively with students to help them identify information relevant to their situation and provide support in the decision-making process. SHOP works with students, staff and community members to reduce the harms associated with binge drinking, both on and off campuse. Our “Just Say Gnome, Party Small” campaign helps students become responsible party hosts. Staff members provide training for housing and residence life staff andserve on the campuswide AOD Advisory Committee, which develops, implements, and assesses AOD policies.

HIV Prevention Program
Helping students explore their options around the sexual choices that they make, SHOP seeks to reduce students’ risk of HIV, other sexually transmitted infections (STIs), and unplanned pregnancy. SHOP offers the following: a free and anonymous HIV testing program run by trained student test counselors; the Condom Co-op, which sells safer sex supplies at a reduced cost; and SLUG LOVE interactive workshops. SHOP also co-sponsors special events such as the annual Santa Cruz AIDS Walk.

Housing and Dining Services

University Housing
The Campus Housing Office is responsible for the application and contract records for all students living
in college residence halls and apartments, Graduate Student Housing, the Village, University Inn, and University Town Center (UTC). Staff are available to advise students about room and board billing, payment plans, and contractual responsibilities. Students living in college residence halls and apartments, and at the University Inn, select a meal plan as part of their housing contract. All other students, whether living on or off campus, may purchase meal plans or flexi-dollars online at studenthousing.ucsc.edu. Campus Housing is centrally located at 104 Hahn Student Services Building; hours are 9 a.m.–4 p.m., Monday through Friday. Phone: 459-2394; e-mail: housing@ucsc.edu; web site: housing.ucsc.edu/

Room assignments, key distribution, and special-option waiting lists are handled by the individual Offices of Residential Life/Housing.

Community Rentals Office
The Community Rentals Office (CRO) serves as a resource center for UCSC students, faculty, and staff who wish to secure housing off campus. The office maintains an extensive rental listings database accessible to all eligible customers via the Internet. The web site provides resource information, forms, and agreements commonly used for searching for, living in, and moving out of rentals. A Renters’ Workshop geared for first-time renters is available online.

To visit the office, students need to bring proof of university admission or affiliation and a picture ID. Services are free to newly-admitted and currently enrolled students. Summer session, UC Extension, and alumni pay a user fee.

Located near the north entrance of the Hahn Student Services Building, CRO is open weekdays 9 a.m.–4 p.m. For more information visit the web site at http://housing.ucsc.edu/cro/ Phone: 459-4492, e-mail: comrent@ucsc.edu.

Family Student Housing
Family Student Housing, located near the west entrance to the campus, is a residential community of
197 two-bedroom apartments for students with children or couples without children. More information a
and applications are available from the manager’s office in the Community Building, 599 Koshland Way, 459-2549; e-mail: fsh@ucsc.edu.

Graduate Student Housing
Graduate Student Housing was built especially for graduate students and was designed with their needs
in mind. Grad Housing is an intimate community housing just 82 students, and is home to a very diverse population, including students from all over the United States as well as many foreign countries

The apartments are set in a beautifully landscaped natural environment located adjacent to "Science Hill”, home to many of the campus’ main academic facilities.

University Dining
The five dining halls on campus offer a wide variety of choices at each meal. Students living in college
residence halls and apartments, and at the University Inn, are provided with meal plans as part of their residence contract. All other students, whether living on or off campus, may purchase a meal plan/flexi-dollars online at studenthousing.ucsc.edu. Flexi Dollars, a declining balance plan, can be purchased with or without a meal plan. Flexi Dollars may be used at campus cafes, coffee shops, and dining halls. For information about any of the above services, contact the University Dining Office at College Nine/Ten Apartments at 459-4169 or e-mail ucsantacruzdining@ucsc.edu. For questions, concerns, or comments regarding dining halls, contact the Dining Operations Manager at 459-4169.

Libraries

The University Library collections are divided between two buildings: the collections in humanities, arts, and social sciences are housed in McHenry Library; books and periodicals in the natural and physical sciences are housed in the Science & Engineering Library. The collections include over 1,470,000 books and nearly 28,000 journals. UCSC’s CRUZCAT catalog and UC’s California Digital Library system are available at both libraries and through the campus network. Most of the materials are in open stacks so that you can help yourself, and reference staff is available if you need assistance. The Media and Electronic Resource Center (MERC), Government Publications, Special Collections, Visual Resource Collection, Film & Music Center, and Lick Observatory Archives are specialized units in McHenry Library. Online catalog and database demonstrations are strongly recommended for learning how to use the library’s resources. They are offered throughout the quarter on a drop-in basis, and on request. For demonstration schedules, go to library.ucsc.edu/instruction/workshops. Access to materials not in the library’s print collection is provided through interlibrary loan service, document delivery, and electronic databases. Most of the colleges also have a study library with small collections.

Library hours during the regular academic quarter: Monday–Thursday, 8 a.m.–11:45 p.m.; Friday, 8 a.m.–8 p.m.; Saturday, 9 a.m.–8 p.m.; Sunday, 10 a.m.–11:45 p.m.

Library hours are more restricted during quarter breaks and in the summer. Call 459-4000 for information on hours.

McHenry Library phone numbers: reference: 459-2711; circulation and reserve books: 459-5185; book renewal: 459-2756.

Science & Engineering Library phone numbers: circulation: 459-5300; reference: 459-2886; book renewal: 459-5300.

Media Services

Media Services provides support for academic courses and special events using media on or off campus. A course is defined as being listed in the schedule of classes, having a class number, meeting at the time and general assignment location listed and having a mandatory attendance of students. A special event is defined as any event that is not an academic course and does not require student attendance.

UCSC Identification with a current quarter sticker is required to check out any equipment from the Media Checkout Facility, Kerr Hall 149, by faculty, staff, or students. Reservations for equipment are strongly encouraged. All equipment is available on a first come, first served basis and can be borrowed for up to three working days. Equipment may be reserved by calling 459-2117. Detailed information can be found at: http://its.ucsc.edu/special-events/index.html

Ombuds Office

The Ombuds Office is an impartial and confidential resource available to all members of the UCSC community. The office assists students, staff, and faculty in the informal resolution of complaints and conflicts stemming from UCSC policies, procedures, practices, or difficult campus-related relationships. The office also facilitates communication and problem-solving workshops for departments, units, and student groups, focusing on conflict management and prevention through improving interpersonal communication skills and utilizing the tenets of principled negotiation.

The Ombuds Office operates independently of administrative authorities and protects the privacy of all contacts and communications to the office. When appropriate, the Campus Ombuds encourages direct interaction between involved parties and provides support for individuals to resolve their own issues. The Ombuds maintains a neutral role when listening to concerns and providing options to resolve them.

The Ombuds Office recommends changes to policies and procedures in a consultative manner. Services include providing information on campus resources, policies, and procedures, and making appropriate referrals. The office is not involved in formal grievance or disciplinary processes, and cannot set aside any university policy or rule. The office does maintain records and does not serve as an office of notice.

Please contact Campus Ombuds Laurie McCann at 459-2073 or ombuds-lmc@ucsc.edu for further information or for an appointment. The Office of the Ombuds is located at 489 McHenry Library. For additional information, visit the Ombuds Office web site at http://ombuds.ucsc.edu/

Photography Services

Photography Services provides all types of studio and location photography, photo-finishing, making slides of printed material, slide duplication, and digital services. Digital services include custom scanning, retouching, restoration, and archival printing in color and black and white. Commercial photo-finishing services are available. Photography Services Office Hours are 8:30 A.M–Noon and 12:30–4:30 P.M. Monday to Friday throughout the year. Located in the Communications Building, Room 33. Phone: 459-2066. E-mail: photolab@ucsc.edu.

Office of Physical Education, Recreation, and Sports (OPERS)

The Office of Physical Education, Recreation, and Sports (OPERS) has five distinct programs.

The Physical Education Program offers noncredit courses with instruction in a wide variety of activities. For detailed information, consult the quarterly Schedule of Classes; visit the OPERS web site at http://opers.ucsc.edu/; or call 459-2531.

The Recreation Program provides outlets for social, physical, and creative expression. A broad spectrum of activities, classes, and special events are offered. Examples include backpacking, day hikes, skiing, rock climbing, white-water rafting, surfing, sea kayaking, guitar, pottery, dance, and a Holistic Health Certificate Program. A schedule of events is published each quarter providing detailed information regarding the program. The Recreation Program also maintains an Outdoor Equipment Rental Center and oversees recreational clubs initiated and organized by students including aikido, quantum jujitsu, scuba, and Swinging Slug Dance. Call 459-2807 for more information, or visit our web site at http://www.ucscrecreation.com/.

The Intramural Sports Club Sports Programs provide special events and competition at all skill levels for men and women. Leagues are divided into open and coed for team activities. In addition, students are offered the opportunity to participate with other California college and club teams through various sports clubs including cycling, rugby, sailing, lacrosse, ultimate frisbee, men’s soccer, Special Olympics, cheer, dance, baseball, equestrian, water polo, diving, golf, men’s cross-country, fencing, plus track and field. Call 459-4220 for information.

The Athletics Program offers NCAA Division III intercollegiate competition in women’s golf and cross-country plus men’s and women’s basketball, tennis, volleyball, soccer, swimming, diving, and water polo. Call 459-4524 for athletic information.

The Wellness Center provides state-of-the-art fitness equipment, weight training classes, personal training, fitness testing, and wellness programs. Call 459-2995 for additional information.

A large selection of sports equipment is available for checkout with a valid student ID card; use of towels and lockers can also be arranged. For more information regarding usage and hours of operation, call 459-2323 or 459-2531.

Police

The university police have the same authority and responsibility, by law, as municipal police departments. In emergencies, call 911, 24 hours a day, from campus or private phones. If you need information or if you need to report a non-emergency situation, call 459-2231, also 24 hours a day. Officers patrol the campus on foot, bicycle, motorcycle, or by car; they answer calls related to crimes, collisions, injuries, and complaints. The lost and found service is located in the Police Office, 459-2231. Office hours are 8 a.m.–5 p.m., Monday–Friday. The Police Office is located between the Women’s Center and the Corporate Yard near the main entrance to campus.

The Parking Enforcement Office (for paying parking citations and requesting special parking consideration) is in the same location. Citation payments may be made by mail or in person Monday–Friday, 8 a.m.–5 p.m.

Registrar

Certification of Enrollment for Student Loans
UC Santa Cruz reports directly to most major lenders. If you receive a repayment notice, contact the Office of the Registrar to determine if further action is required.

The Office of the Registrar will certify a current student's enrollment for outside agencies, including insurance companies, child care programs, banks, and employers. You may request an enrollment certification in-person or by mail.

If you are:

Enrolled in courses at "full-time" status:

* Graduate Students: # of credits can vary, depending on program.

and

your registration fees are paid for the current quarter, a certification can be produced for either:

* Pick-up: After 12:00 p.m. the business day following the request (For example, a certification requested on a Monday afternoon would be available to pick-up after 12:00 p.m. on Tuesday of that week). Valid photo identification is required at time of pick-up.
* Mail: Certifications can be mailed directly to a requestor if you supply us a stamped and addressed envelope. Certifications are embossed with the university seal and cannot be faxed to requestors or mailed to a home address.

Office Hours:
The Office of the Registrar is open from 9 A.M. to 4 P.M. Monday through Thursday.
Fridays, the office is open from 10 A.M. to 2 P.M.

Mailing Address:
Office of the Registrar
190 Hahn Student Services
1156 High Street
University of California, Santa Cruz
Santa Cruz, CA 95064-1077

Ordering UCSC Transcripts
Note: Transcript requests are not processed if you have outstanding financial obligations to the university. If you received a message after ordering your transcripts that indicates you have a hold on your transcripts, please contact Student Business Services via email at oarinfo@ucsc.edu.

A transcript is an official copy of a student's academic history at UCSC. Two versions of your official UCSC student records are available from the Office of the Registrar at 190 Hahn: with or without evaluations.

Transcripts with evaluations include:
Courses graded P, A, B, C, D, F, W, or I. NP will appear for courses taken fall 2001 and after. The grades of A and B may be modified by a plus (+) or minus (-). The grade C may be modified by a plus (but not by a minus). Incompletes lapse at the end of the subsequent quarter; in letter-graded courses, the I lapses to an F, in Pass/No Pass grading, to a No Pass.

Degrees awarded, honors, number of transfer credits, evaluations of courses, and an evaluation of comprehensive examination or senior thesis also appear.

The fee is $15 per copy.

Transcripts without evaluations include:
Courses graded P, A, B, C, D, F, W, or I. NP will appear for courses taken fall 2001 and after. The grades of A and B may be modified by a plus (+) or minus (-). The grade C may be modified by a plus (but not by a minus). Incompletes lapse at the end of the subsequent quarter; in letter-graded courses, the I lapses to an F, in Pass/No Pass grading, to a No Pass.

Degrees awarded, honors, and number of transfer credits also appear.

The fee is $10 per copy.

Transcript Availability
Transcripts are available as follows:

* approximately 10 days after the end of the quarter to include grades, or
* approximately six weeks after the end of the quarter to include evaluations or a degree if applicable.

Ordering by Credit Card/Debit Card
Students may order transcripts online with a credit card or debit card. Please check the Registrar website for details. There are additional service charges that you will incur if you use this service.

Enrolling in Courses
The quarterly Schedule of Classes is your guide to enrolling in classes: it provides the appointment
schedule for priority enrollment, the courses and their class numbers, course descriptions for courses offered, and instructions on how to access the MyUCSC Portal. Schedules are available online approximately five weeks into the preceding quarter.

The UCSC General Catalog gives detailed descriptions of major requirements and each course you may wish to enroll in, including general education requirements, prerequisites, restrictions, and enrollment limitations. You may purchase a UCSC General Catalog at the Bay Tree Bookstore or view it online via the web at reg.ucsc.edu/catalog.

The university makes every effort to offer the courses listed in the UCSC General Catalog and the Schedule of Classes; however, changes may occur after publication. For updated scheduling information, visit the online Schedule of Classes at reg.ucsc.edu/soc.

The printed and online entry for each course offering is based on information submitted by the departments and colleges before the beginning of the quarter. Courses listed in the UCSC General Catalog and Schedule of Classes are subject to change through prescribed academic channels. New course proposals and changes are initiated by the departments and colleges and approved through the appropriate dean and the Committee on Educational Policy. Changes to the printed Schedule of Classes, e.g., cancelled classes, newly added classes, etc., are posted online through the searchable Schedule of Classes (reg.ucsc.edu/soc).

Read your quarterly Schedule of Classes for complete instructions on how to enroll via the Student Portal, complete a schedule planner worksheet, and review related information (who is eligible to advance enroll, how to obtain a permission number, secondary sections/laboratories, and help with technical difficulties). The Schedule of Classes also includes the Academic and Administrative Calendar for the campus, a campus map, fee information, and useful phone numbers.

Enrollment Verification
You are advised to verify all enrollment transactions by viewing your schedule on the Student Portal.
The MyUCSC Portal is available 24 hours a day, seven days a week and operates in real time, so any transactions can be immediately verified.

Use the MyUCSC Portal to confirm your courses, meeting times, and locations, and the grade option. Use the Student Portal to make any changes or corrections to your enrollments by the posted enrollment deadlines (see the Academic and Administrative Calendar at reg.ucsc.edu/calendar).

Auditing of Classes
You may audit (sit in on) a regular course with the permission of the instructor in charge. The instructor
may allow you to attend course meetings, but only if adequate facilities are available after all students who wish to enroll officially have done so. The instructor is not obligated to devote time to your work. Auditors ordinarily do not write papers or take exams. Since you are not enrolled in the class, there is no record kept; and you receive no grade notation, evaluation, or credit. You are not eligible to audit classes if you’ve been barred or disqualified for academic or disciplinary reasons or have withdrawn or are on a leave of absence. You may not audit Summer Session courses.

Student Identification Card
Students are assigned a seven-digit Student ID Number. The number is embedded in the library barcode
number on the right side of each card. The new number is the seven-digit number in the middle of the barcode between the two hyphens. New ID cards will be available at your College starting September. The last day old UC Santa Cruz IDs are valid is Sunday, October 14.

Student Portal Password
Your password is required each time you use the Student Portal. Your password is assigned to you when
you receive your student identification number.

We strongly suggest that you change your password and set up a password hint the first time you access the Student Portal. You may select a minimum of 8 characters (one character must be a digit) as your new password. You may also change your password any time thereafter.

It is extremely important that your password remain confidential. Do not give it to anyone. If you forget your password or believe the privacy of your password has been compromised, e-mail ais-help@ucsc.edu to reset your password.

Address Changes
It is important for UCSC offices to have access to accurate address information for all UCSC students.
UCSC relies on the addresses on the UCSC Student Portal to send you official information. You must update your address each time you change your residence, or you will miss important documents and deadlines. Read through the definitions below to understand the different types of addresses maintained by UCSC before making changes.

E-mailing (year round)
Your UCSC e-mail address is often the primary address used by several administrative offices, including the Financial Aid Office and the Office of the Registrar to communicate with you. Once your UCSC account is assigned to you, ensure that you activate it as soon as possible.

You may forward your UCSC e-mail to another e-mail address if you prefer. It is crucial that you check your UCSC e-mail account often in order to ensure that you meet important deadlines and are aware of important campus announcements.

Mailing (year round)
This should always be your current address. It is your responsibility to keep this address up to date and prevent important campus mail from being misdirected.

Billing statements are mailed to the local address unless you establish a third-party billing address. Mailings to this address may include credit balance refunds and general mailings from campus units. The Financial Aid Office uses this address for some mailings during the academic year.

During fall, winter, and spring quarters, you may use a college address as your local address.

Summer
After spring quarter ends and before fall quarter begins, a college address is not a valid local address. For this reason, it is important to keep your mailing address updated during the summer, so you do not miss important communications and deadlines.

Permanent (year round)
This address may be the same as your mailing address or the address of a relative. Your diploma will be sent to this address.

Billing (year round)
If you would like your Statement of Account mailed to a third party, such as your parents, grandparents, or guardian, you must establish a billing address. Billing addresses are used only for statements going to someone other than you.

Sexual Assault, Rape

Rape or sexual assault can happen to anyone, regardless of age, gender, race, sexual orientation or socioeconomic status. Campus Advocacy Resources and Education (CARE) can provide information, legal definitions, resources, and links you can use to learn more about rape and sexual assault. No one deserves to be sexually assaulted; UCSC takes any form of sexual assault very seriously, and abides by the UC Policy on Sexual Violence and Sexual Harassment (SVSH).

Title IX Office/ Sexual Harassment and Sexual Violence Administrative Reporting

The Title IX Office provides assistance in resolving and investigating complaints of sexual harassment and sexual violence (sexual assault, dating violence, domestic violence, and stalking) utilizing alternative resolution and formal investigation. The Title IX Office encourages anyone to report possible violations of the UC Policy on Sexual Violence and Sexual Harassment.

Please be advised that UC Policy does require all employees (except those designated as confidential under the policy) to report any sexual violence or sexual harassment involving a student to the Title IX Office unless the employee is designated as confidential. The Campus Advocacy Resources and Education (CARE) Office and Counseling and Psychological Services (CAPS) are confidential campus partners that can review reporting options with students and provide support as needed.

The Title IX Office recognizes the difficulty graduate students may face in reporting incidents of sexual harassment or violence that they have experienced. The Title IX Office will work with student complainants on an individual basis to explore the best options for creating safety, such as the implementation of academic, employment, transportation, and housing accommodations or no contact directives, as well as more formal responses that may lead to disciplinary measures for the respondents. Graduate student employees may also have questions or concerns regarding their reporting responsibilities.

The Title IX Office is a resource for graduate students in their roles as “responsible employees” on campus and can provide support regarding the challenges and concerns that may arise when they report incidents: maintaining confidentiality, how to support a victim, what to do if there are any immediate safety concerns, etc. Finally, the Title IX Office provides education and training to raise awareness and expand understanding of sexual harassment and sexual violence.

To report a possible Title IX violation, to learn more about your reporting responsibilities, or if you have any questions regarding the UC Policy on Sexual Violence and Sexual Harassment and the UC Santa Cruz Procedures on Sexual Violence and Sexual Harassment, please contact Tracey Tsugawa, Title IX Officer, 105 Clark Kerr Hall, 831-459-2462, or by e-mail at ttsugawa@ucsc.edu.

Additionally, the safe.ucsc.edu website has information and resources related to sexual violence including: reporting options, how to support a survivor, FAQs, resources, and how to make a Title IX report. 

Services for Transfer and Re-Entry Students (STARS)

STARS is a program for transfer students who are entering UCSC from a community college, for undergraduate and graduate reentry students who have had a substantial break in their college education, for all students who are also parents, and for military veterans. STARS provides the extra academic and personal support you may need to benefit fully from your education at UCSC whether you are a full- or part-time student. These services include orientations for new students, academic seminars and study skill workshops, tutorial services, informal academic advising, drop-in assistance, social and cultural programs, scholarships, newsletters, and student lounges with computer workstations. STARS also acts as a clearinghouse for information about campus and community resources for UCSC’s large transfer and re-entry student populations, and the STARS staff advocates on behalf of these students campuswide.

STARS is located in the Academic Resources Center (the ARC), on the edge of the Great Meadow, up the hill from the Music Building. A STARS satellite center is also located at Kresge College. Hours are 9 a.m.–5 p.m., Monday through Friday; the phone number is 459-2552. For current programs and activities, view the STARS web page at http://stars.ucsc.edu/.

Student Business Services

Billing and Payments
Each student has a financial statement of account with UC Santa Cruz. A statement of account is sent each month there is financial activity on an account and an unpaid balance over $5. Activities include items such as registration and housing fees, health insurance and health center charges, library charges, special class fees (posted to the account the third week of the quarter), financial aid credits/adjustments, cash payments, or adjustments to charges. Included with the statement are instructions for making payments, contesting charges, and making inquiries. Unpaid charges appear on subsequent statements as "Balance Forward."

Please contact the originating unit for questions about specific charges. Contact us with any questions regarding account activities. Originating departments (e.g. the library for library processing fees) may also be contacted regarding charges or adjustments.

Statements cannot be reproduced. One statement is printed and mailed per student in the student's name. A paper copy is mailed to the billing or mailing address on file for the student. The invoice is available on the Student portal for students to print, email or download. Students may review their account activity online through their Student portal. A statement of account is produced each month that there are current charges and any balance forward.

*As an outgrowth of the University's commitment to the student's privacy and protection against identity theft, the Office of Student Business Services will no longer accept requests from the students to release financial information to a parent or third party. Students are encouraged to use the Student Portal to obtain information about current charges and activity. All financial activity posted to the statement is considered confidential. Financial records are subject to privacy protections governed by the Federal Family Educational Rights and Privacy Act. Please refer to this link for more information regarding FERPA. *

Tuition Deferred Payment Plan
The Tuition Deferred Payment Plan provides students the option of making monthly payments toward their registration fees. The student may apply for either a 3-month ($25.00, single quarter)or 9-month ($60.00, 3-quarter,available in the Fall only) plan. The non-refundable application fee is billed to the student's account upon receipt of the Tuition Deferred Payment Plan application.

The 3-month plan is available at the beginning of each quarter and divides quarterly registration fees into 3 equal payments. The 9-month plan is available only in Fall quarter and will be applied to the student account as long the account is in good standing and the Tuition Deferred Payment Plan installments are paid in full each quarter.

Students applying after the registration late fee date and assessment of the $50.00 registration fee must apply in person at Student Business Services (203 Hahn Bldg).

If the application is sent in after the initial billing statement for the quarter, please divide the full amount of the tuition charges into thirds. The student may also check the Student Portal for account updates between the billing cycles.

The Tuition Deferred Payment Plan does not include the quarterly health insurance fee. There are separate payment plans for housing and meal plans available through the housing office. (831-459-2394)

Direct Deposit/Electronic Funds Transfer (EFT)
Direct Deposit/EFT is the safest and quickest way to receive your Financial Aid or cash refund. The Direct Deposit refund is sent directly to your checking or savings account.

Signing up is EASY!! Go to the Direct Deposit Application and follow the instructions. Fill out the form on-line and either print the form and fax it to Student Business Services at (831) 459-3918, or drop it by 203 Hahn Student Services. You can also cancel or change your banking information using this form.

EFT refunds are sent after the first official day of each quarter and subsequently after that according to the following guidelines: Undergraduates must be enrolled in at least 6 units, and graduate students in at least 5 units in order to receive a refund. Once you are enrolled in the required units and have no other holds on your student account, the refund will be generated. This process occurs 3 times a week on Monday, Wednesday, and Friday nights. Every bank differs when it comes to posting electronic payments. Verify with your bank when your funds will be available. Normally this is between 24-48 hours after the disbursement.

IMPORTANT: You will remain signed up for Direct Deposit until you cancel the authorization. Please keep your bank information current to avoid delay in receiving your refund.

Check Refunds
Check refunds are produced after the first official day of each quarter. UCSC produces checks twice a week and mails the checks out 1-3 days after the check is printed. These checks stale date after 90 days, which means they are not negotiable at that time and would need to be reissued. The check is mailed to the "Mailing" address provided by the student on the Student Portal. It is important to keep addresses current and up-to-date. Lost or stolen checks cannot be reissued for 21 days after the date of issuance.

Remember that other charges may appear on subsequent billing statements after you receive your refund. Check the Student Portal for updates and new changes. These charges are due and payable each statement cycle, regardless of whether or not Financial Aid has already paid out to your account.

If you have a credit balance on your account from an overpayment of a General Payment made by a check, there is a 21-day waiting period before a refund is generated.

Please contact us for further information at 831-459-2107 or by email at oarinfo@ucsc.edu.

Student Organization Advising and Resources (SOAR)

Student Organization Advising and Resources (SOAR) is the home base for more than 150 campuswide student organizations at UCSC. The SOAR staff provides support for student-initiated events and programs. Working with SOAR, students produce annual events such as the Multicultural Festival, Take Back the Night, Greek Week, Earth Festival, Posada, Kwanzaa, Pilipino Cultural Celebration, and numerous dances, lectures, film series, conferences, and organizational meetings. Through participation in organizations, students learn leadership and life skills that complement their academic studies.

SOAR supports a variety of student organizations:
ethnic and cultural
religious
political
fraternities and sororities
academic support and honors
social activities
theatrical, musical, artistic
environmental

To contact or start a specific organization, call the SOAR office at 459-2934.

SOAR is located on the second floor of the Student Union in Quarry Plaza. Hours are 9 a.m.–5 p.m., Monday–Friday. Please visit the SOAR web site at soar.ucsc.edu.

Student Records

Academic Records at UCSC
The Office of the Registrar updates your official academic record each quarter. Instructors areresponsible for correcting procedural or clerical grading/evaluation errors. Students are responsible for maintaining a file of their own academic records and notifying the Office of the Registrar immediately in person if there is any problem.

In order to keep informed about your academic record, the following important information should be tracked throughout your UCSC career.
Enrollments
Grade notations
Credit earned for the quarter just completed and cumulative earned credits
UCSC GPA, and UC GPA, if applicable
Performance Evaluations for courses taken at UCSC

Carefully review and/or confirm your enrollments via the MyUCSC Portal. You are responsible for verifying that your enrollments and requests for letter grades or Pass/No Pass are correct. Errors regarding final grades and evaluations are the student’s responsibility to resolve. Access to your performance evaluations is also available via the MyUCSC Portal.

Privacy of Records
The university maintains various types of records pertaining to students. Some are maintained for
academic purposes; others, such as medical, financial aid, and employment records, are maintained for other specific purposes which may or may not be related to one’s status as a student.

The disclosure of information from student records is largely governed by state and federal laws which have been incorporated into the University of California Policies Applying to Disclosure of Student Records. The purpose of these policies is to provide reasonable interpretations of the law and to protect your right of privacy.

In accordance with the federal Family Educational Rights and Privacy Act of 1974 as amended, university policies provide you with the following general rights:
to inspect and review records pertaining to you in your capacity as a student;
to have withheld from disclosure, without your prior written consent for release, personally identifiable information from your student records, with certain limited exceptions provided for in the law;
to inspect records maintained by the campus of any disclosures outside the campus of personally identifiable information from your student records;
to seek correction of your student records through a request to amend the records or a request for a hearing;
to file complaints with the U.S. Department of Education regarding alleged violations of the rights accorded you by federal law.

Questions about your rights may be directed to the Registrar, 190 Hahn Student Services, 459-4412. The full text of the University of California Policies Applying to the Disclosure of Information from Student Records is available online at reg.ucsc.edu/disclosureinfo.pdf. Students may review their records by submitting a request in writing to the custodian of the record in the appropriate office.

Public Information and Request for Nonrelease
University policy, consistent with the Family Educational Rights and Privacy Act of 1974 as amended,
permits disclosure of certain categories of public information.

At UCSC the following information is considered to be a matter of public information and will be disclosed unless the student has requested that it be withheld:
student’s name;
mailing address;
e-mail address;
local telephone number;
college and major field of study;
dates of attendance;
class level;
degrees and honors received;
number of credits currently enrolled;
name, weight, and height of participants on intercollegiate athletic teams.

To have this information withheld from release, go to the Personal Info & Option link on the Student Portal, then select Directory Restrictions. Be sure that you understand the implications of requesting a Nonrelease of Information. Every single item listed above will be withheld from public release. Once a Request for Nonrelease of Public Information is filed, it remains in effect until you rescind it via the Student Portal.

If you have any questions about the implications of the Nonrelease of Public Information, contact the Office of the Registrar, 190 Hahn Student Services, 459-4412.

Student Regent

The Student Regent is a full voting member of the Board of Regents of the University of California, attending all meetings of the Board and its Committees. The Regents establish policy in areas such as personnel, campus development, student fees, admissions, and financial aid. The duties of the Regents include overseeing the financial management of the university, its investment, and its property holdings as well as appointing the president of the university, the ten campus chancellors, the directors of the major Department of Energy research laboratories, and the officers of the Regents.

The Student Regent is reimbursed for expenses incurred for attendance at meetings of the board and its committees. All mandatory unviersity fees, tuition, and parking fees are waived for the Student Regent during the two academic years in which he or she serves as a Regent-designate and member of the Board. Applications for the Student Regent position are accepted in mid-February. For more information, call 459-2789 or see the web site at http://deanofstudents.ucsc.edu/get-involved/student-regent/index.html.

Transportation and Parking (TAPS)

On Campus
TAPS provides the campus community with programs and incentives that encourage ridesharing, thereby contributing to a better campus environment by helping to improve air quality, reduce traffic congestion, and minimize the campus resources necessary to accommodate automobile parking. Walking, bicycling, and riding transit are promoted over personal vehicle use. Daytime on-campus transit service is provided Monday through Friday; night-time on-campus transit service is available seven nights per week during the academic quarters. The Student Transit Fee supports campus transit service; bus fare is not required on campus transit buses. All campus transit buses are wheelchair accessible. Current route and schedule information can be obtained from the “Transit” pull-down menu on the TAPS web site at http://taps.ucsc.edu/.

To and From Campus
Santa Cruz Metro Bus Service. Santa Cruz Metro provides extensive bus service throughout Santa Cruz County. University route Metro buses serve the campus every five to eight minutes on instruction days, and three to four times an hour on weekends and during summer and quarter breaks. All Metro routes are wheelchair accessible. Student ridership on Metro is funded by the mandatory Student Transit Fee paid each quarter with registration fees. Showing a valid UCSC Student I.D. card provides unlimited Metro bus service to students. Metro Night Owl buses provide late-night bus service to campus. Night Owl service to campus operates until 2:55 a.m. on Friday and Saturday nights and until 2:00 a.m. Sunday through Thursday nights. From certain areas of town, dial-a-ride service is available. Dial-a-ride service areas include downtown Santa Cruz, River Street locations, the Boardwalk area, West Santa Cruz locations, and the area between Mission Street and campus. Route and schedule information can be obtained from the Metro web site at www.scmtd.com, or pick up a Metro “Headways” schedule on any Santa Cruz Metro bus. Metro offers paratransit service to those who meet the Americans with Disabilities Act requirements. For more information about these Metro services, call 425-8600.
Bicycle Programs. Bicycle lanes line many Santa Cruz roads, including both Bay and High Streets, the main access roads to campus. Once on campus, cyclists can use the dedicated bike lane along Hagar Drive or the “Bike Path,” a beautiful car-free ride through grasslands, to access the upper campus. Bicycle racks are available near buildings throughout campus. TAPS operates a bicycle trailer and shuttle from Olive Street, next to the Mission Street Longs Drug Store, on weekday mornings. Cyclists can load their bicycles on the trailer and catch a ride on the van up to campus. Once on campus, bikes can be unloaded at the Physical Plant Metro Stop on the lower campus, and at the Engineering 2 Circle on the upper campus. Between the trailer and the van front carrier rack, 14 bikes can be carried on each trip. Schedule information is available on the TAPS Bike Shuttle website, or by calling 459-3228.

Santa Cruz-Fremont BART Connector. UCSC offers a weekend shuttle with two round-trips a day on Fridays and Sundays during the academic year between the campus and the Fremont BART station. UC students and affiliates can use the shuttle to connect with BART, which offers rail service throughout the North Bay, including stops in San Francisco, San Francisco Airport, and Berkeley. The cost is $8 each way. Reservations are required and can be made by calling 459-3779 from 10:00 a.m. to 3:00 p.m., Monday through Friday. Schedule information is also available at www2.ucsc.edu/taps/pages/bartconnector.html.

TAPS Disability Van Service
TAPS provides on-campus wheelchair lift-equipped transportation for those unable to use the regular campus transit service. This service is available to students with temporary or permanent mobility impairments. No fare is required for the Disability Van Service; current medical documentation is required. For more information call 459-2829.

Ridesharing
Carpool permits for close-in parking can be purchased by two or more UCSC commuters. The cost of the carpool permit is split between the members. Each carpool member must own a vehicle. To find carpool partners who live in the same area and commute similar hours, call the County Commute Solutions office at 429-POOL; or visit their web site at www.commutesolutions.org. They will provide you with a listing of others interested in sharing a ride.

Vanpools
Serving areas from San Jose to Watsonville, the Vanpool Program is an inexpensive transportation option for students who commute to campus. Find out if your commute will fit the UCSC Vanpool Program by calling Cathy Crowe at 469-1942, or send an e-mail to cacrowe@ucsc.edu.

On-Campus Parking
In an effort to preserve the natural environment of the campus and to minimize the negative impacts of automobiles, the campus has developed a relatively small number of parking spaces and carefully manages their use. Campus parking regulations are enforced 24 hours a day, including weekends, finals week, quarter breaks, and summer. All vehicles using campus parking lots between 7:00 a.m.–8:30 p.m. must display a parking permit appropriate to that lot, or use a metered space; purchasing a permit does not waive the meter fee. Reserved parking spaces and some lots are enforced 24 hours a day. Please check the lot posting prior to parking.

The Campus Police Department is responsible for parking enforcement. Fines for illegal parking range from $18 to $275. If you wish to contest a parking ticket, you must contact the UCSC Police Department at 459-4373 within 21 days of citation issuance.

Commuting students and juniors and seniors living on campus may purchase parking permits for the remote lots on campus. Juniors and seniors may also apply for close-in parking near their college, as available. First- and second-year students (freshmen and sophomores) living on campus, including University Inn and University Town Center, are not eligible for on-campus parking permits for automobiles. All permits will be sold on a first-come, first-serve basis to eligible students. Certain types of permits have limited quantities and may sell out. Apply early to increase your chance of obtaining the type of permit you need. Temporary permits for the East and West Remote lots are issued as available to eligible students. Student permits are no longer issued through lotteries.

Students who can demonstrate a compelling need, or who would suffer undue hardship due to the restriction on freshman and sophomore on-campus parking, can petition for a parking exception. Appeals for parking exceptions are reviewed by a parking review panel, comprised of two UCSC staff and one student (none are employed at the Transportation and Parking Services Sales Office where permits are issued). Parking exceptions must be approved prior to bringing the vehicle to campus, as temporary permits will not be issued during the appeal process. Appeals take approximately three weeks if all necessary documentation accompanies the original appeal form submittal.

Parking permits for disabled or medical spaces are available to students with temporary and permanent disabilities. Students with temporary disabilities must obtain medical authorization from the Cowell Student Health Center. Students with permanent disabilities must schedule a review of current medical documentation for recommendation from the Disability Resource Center. Contact the Disability Resource Center at 459-2089.

To avoid waiting in long lines, you should purchase parking permits online whenever possible. Purchasing a permit through the online application center is easy. Go to the “Permit and Program Applications” section of the TAPS web site at www2.ucsc.edu/taps and select an application from the pull-down menu (Monthly, Weekly, and Daily permits are not available for purchase online.) When necessary, permits may be purchased at the TAPS Sales Office, located in the H Barn (adjacent to the University Police office) near the main entrance to campus. A valid vehicle registration is necessary for students to purchase a permit. Vehicle registrations may be faxed to 459-1366, mailed to Transportation & Parking Services, UCSC-H Barn, 1156 High St., Santa Cruz, CA 95064, or delivered in person to the TAPS Sales Office. TAPS Sales Office hours are 7:00 a.m.–5:00 p.m., Monday–Friday. The TAPS phone number is 459-4543. For quick response to your questions about parking permits, send an e-mail to taps@ucsc.edu.

Off-Campus Parking
The Santa Cruz Beach Boardwalk offers off-campus parking to UCSC resident students. The lot is just a short walk from the downtown Metro transit center, where students can board a bus to campus. Space in this lot is limited and provided on a first-come, first-served basis. More information and applications are available by contacting the Boardwalk at 423-5590.

The university discourages parking on the residential streets surrounding the campus. Most areas near the campus are posted “no parking” or have time or permit restrictions.

TAC, the Transportation Advisory Committee, is involved with planning and monitoring campus transportation and welcomes your comments, ideas, and participation. The committee membership includes student representation and meets once per month from October through June. For more information, call 459-5704.

Veteran Services

Veteran Services, located in the Registrar’s Office, 160 Hahn Student Services, serves as a liaison between the Department of Veterans Affairs (DVA) and students who, as veterans, veterans’ dependents, or reservists, receive education benefits. The staff also assists with the Cal Vet program, which offers fee waivers to California residents who are dependents of veterans who have died or are disabled due to a service-connected disability.

If you are a veteran or veteran’s dependent, contact Veteran Services as soon as you receive notification of admission to UCSC to ensure timely processing of your benefits claim.

Satisfactory Progress Towards Degree Objective
Veterans and veterans’ dependents who receive educational benefits are expected to make satisfactory progress towards completion of a degree objective. Until you have decided on a major (degree objective) and have a study plan on file, benefits will be paid only for general education courses and adviser-recommended remedial courses. If you remain on academic probation beyond two quarters without improvement, your benefits shall be subject to suspension.

Dropping a course or requesting a W grade notation will affect your payments; you are responsible for promptly reporting the drop or W to Veteran Services. If, due to mitigating circumstances, you drop a course or withdraw from the university, the reduction or termination of payments will begin on the effective date of the drop. If mitigating circumstances cannot be shown, the DVA will consider the effective date to be the first day of the quarter in which the drop or withdrawal occurs, and you will be charged for an overpayment from the first day of the quarter. A mitigating circumstance is defined as a circumstance beyond the student’s control that hinders the student from pursuing a program of studies.

Please note that you cannot be paid for auditing a course.

Transfer Credit
The amount of transfer credit which satisfies UCSC graduation requirements (including major requirements) is reported to the Department of Veteran’s Affairs as “credit for prior training.” The DVA will pay only for the maximum number of quarters required to complete 180 credits. Call 459-2754 if you have questions.

Academic and Support Services for Veterans
Services for Transfer and Re-Entry Students (STARS) provides a broad range of academic and personal support services to military veterans during their transition to the university and while they are enrolled as UCSC students. The main STARS office is located in room 216A of the Academic Resources Center. Contact staff at 459-2552, or visit the STARS web site (stars.ucsc.edu).

Women's Center

The UCSC Women’s Center is a resource center located in the historic Cardiff House near the main entrance of campus. During the academic year, the center is staffed by a director, a program coordinator, and several student workers and provides cocurricular support to faculty, graduate, and undergraduate students. Working with student organizations and individual students, staff supports educational, cultural, and activist opportunities to all students, UC staff, faculty, and the community.

Founded on feminist principles, Women’s Center programs and referral services focus on critical issues to women and male allies, such as body image; self-defense (both physical and verbal); eating disorders; art as a revolutionary act; positive relationships; women in science, math, engineering, and sports; and community activism.

The Women’s Center is open daily Monday–Friday, 9 a.m.–5 p.m. (10 a.m.– 3 p.m. in the summer). Students are welcome to drop by to study, check e-mail, use the computers to write/print papers, browse the center’s library, meet friends for lunch, lounge on the lawn, or attend a variety of interesting events.

To receive biweekly updates of women-focused activities and events on campus and in the community, subscribe to the electronic newsletter by e-mailing women@ucsc.edu. To get connected with other women or student organizations, activities, or volunteer opportunities, call 459-2072; e-mail us; or visit the center’s web site (www2. ucsc.edu/wmcenter). Look for interesting social, cultural, and educational events at your Women’s Center—“on the edge of campus, for a reason!”